Experienced Management
AXS Americas is managed by an executive team with over 50 years of combined contact center experience.
Near Shore Convenience
Columbia is conveniently located to the United States and is within a 3 hour flight from many airports (Miami, Atlanta, Huston, etc.)
Air transportation, only 3 hours and 40 minutes away from Miami
Bogotá is only 3.40 hours away from Miami, while Lima is 5.30 hours away. The following table shows additional compared flight times:
Flight Time
Los Angeles
Miami
New York
Houston
Madrid
Mexico City
Bogotá
8.30
3.00
5.30
5.15
10.22
4.30
Lima
8.35
5.30
7.47
6.30
11.30
5.45
Buenos Aires
15.00
9.15
14.50
10.30
12.15
9.25
Mexico City
4.00
3.00
4.35
6.00
10.15
-
Santiago de Chile
11.30
8.45
10.50
12.25
12.55
8.30
Bi-Lingual Agents
Colombia has the 3rd largest Spanish speaking population. AXS Bi-
Bilingual Agents
Colombia has the 3rd largest Spanish speaking population. AXS Americas has a rigorous recruiting and hiring process that ensure that all our agents are fluent in both Spanish and English. We offer our clients the ability to participate in the interviewing process so that they fell 100% confident on the agents that will represent their company.
Colombia Advantage According to International Data Corporation (IDC), some emerging countries like Colombia have an opportunity to play a major role in various subsectors of the industry such as BPO services and software development. This is a real opportunity due to the fact that companies from developed countries seek to minimize their costs by investing in more cost-competitive locations or by outsourcing operations.
The Colombian IT market is worth US $3.06 billion and is expected to grow by an average of 9% over 2009.
BPO Services Industry: US $1,282 (2008)
Colombia's services market holds 40% of the total IT industry market share and generates approximately 39% of the market's revenue. This percentage is considered high for a developing market and is above the regional average. Approximately 75% of sales come from services demanded by large corporations, but SME's are also starting to demand sophisticated services in their quest to reach higher levels of customer satisfaction.
The Colombian outsourcing segment has experienced growth of 45% in the last two years due to foreign investment in call centers, shared services and data centers projects.
Segments - BPO Services Share (%) 2008
Value and Composition of the IT Services Market 2008 Source: IDC
Key Factor to invest in BPO Colombia
The most competitive salaries in Latin America
Monthly Average US$ 2007
Country
Systems
Engineers
Financial
Analysts
Economists
Accountants
Electronic
Engineers
Chile
5,574.43
4,672.69
5,670.31
3,987.88
5,674.72
Brazil
3,873.67
3,247.22
3,940.19
2,770.87
3,943.86
Peru
2,944.06
2,467.87
2,995.26
2,106.23
2,997.51
Mexico
2,658.67
2,228.62
2,704.54
1,901.91
2,706.64
Argentina
1,753.40
1,469.88
1,783.05
1,254.35
1,784.93
Colombia
1,452.00
1,015.50
1,516.00
1,955.00
2,064.00
Country
Data Entry Operator
Secretary
Database
Administrator
Computer
Operator
Chile
1,600.79
2,370.82
4,334.62
2,178.67
Brazil
1,035.63
1,533.73
2,803.78
1,409.68
Peru
916.34
1,357.36
2,481.83
1,247.43
Mexico
701.41
1,038.79
1,899.33
954.72
Argentina
542.86
804.21
1,470.14
739.14
Colombia
664.17
612.08
1,425.42
490.42
Source: Salary Expert - Human Capital
Exchange Rate: Colombia (US dollar = $2,400) Chile (US dollar = $604) Brazil (US dollar = $2,29) Peru (US dollar =
$3,27) Mexico (US dollar = $14,50) Argentina (US dollar = $3,50)
Country
Salary
Work Load
Direct Cost
Colombia
300
0,52
441
Mexico
320
0,4
448
Venezuela
280
0,88
451
Brazil
267
0,84
492
Uruguay
427
0,36
582
Argentina
410
0,47
601
Chile
470
0,56
733
Country
Day Shift
Night Shift
Colombia
6 a.m - 10 p.m
10 p.m - 6 a.m
Mexico
6 a.m - 10 p.m
448
Costa Rica
6 a.m - 10 p.m
451
Equador
6 a.m - 10 p.m
492
Argentina
6 a.m - 10 p.m
601
Source: Colombia: Law 50 of 1990 and Law 789 of 2002. Mexico: Federal Labor Law of 1969. Costa Rica: Law 2 of 1943. Ecuador:
Codification of the Labor Code 2005. Argentina: Laws 11,544 of 1933 and 20,744 of 1976. - Manpower
Competitive Infrastructure Colombia is ranked first in Latin America for telecommunications investment as a percentage of GDP. In Foreign Direct Investment (FDI) alone, it has accumulated US $2,500 million in the last 6 years, and FDI is expected to be over US $4,000 million in 2010.
Colombia is one of the countries with the greatest GDP share invested in telecommunications, an amount that rose to US $2,500 million in the last 6 years.
1.56% in telecommunications investment as a percentage of GDP (2008) Source: IMD The World Competitiveness Yearbook 2008
The sector contribution as a percentage of national GDP rose from 2.68% in 2002 to 2.83% in 2006. The sector's growth rate was also notable, increasing from 3.82% in 2002 to 16.65% in 2006.
